Dialog Tekelom decided not provide the call details of Dialog to Dialog within the Blaster (post paid) Free Minutes with effect from last month bill. This is that notice,
“Notice for ‘Blaster’ package customers, Pls note that calls made within the free minutes (1000) on your Blaster package are not listed in your detailed bill. However, calls beyond the 1000 free minutes are displayed in this statement together with the details of all other chargeable transactions”
Let’s understand the Actual reason for these changes? Reduce the paper cost of billing? People do not care about details (please note detail bill is providing only for the requested users via SMS or when purchasing) ? To provide a better service? No, Something behind this
When you purchasing a dialog post paid connection; they are clearly mentioning you are eligible for a Detail bill without any fee. Detail bill consist of Outgoing Call, Outgoing SMS, GPRS usages and other chargeable items. We call this as a “Rated bill”. From “Unrated bill”, you can obtain the unchangeable usages like incoming calls. But you have to pay Rs. 1000 to obtain it from Customer service outlet.
What about Blaster D to D 1000 free minutes? Chargeable item but up to 1000 minutes, dialog providing a 100% discount or adjustment. This should be categorizing as a “Rated Item” in your detail bill as per the above definition.
This is what dialog saying (official mail reply)
“Please be informed that the 1st 1000 minutes utilized for Dialog to Dialog calls will not be shown on the invoice as the necessary system changes have been done so for the entire Dialog customer base. However, if you wish to obtain these details, you will be required to visit a Dialog outlet and request for an ‘unrated’ invoice by making a payment of Rs. 1,000/- for each billing cycle. This amount would be refunded only if a dispute raised by you is proven true by our technical division”
As an example if have a problem with call charges and the call durations of D to D calls, you have to pay Rs. 1000 to get those details. To rectify your issue, you have to pay additional Rs. 1000. What’s the reason for charging Rs. 300 (blaster package) as the monthly rental or subscription? Dialog is not proving free airtime (talk time) as a charity service or even customer not paying that amount to recover the loss of dialog or as a donation. Monthly subscription (rental) including all the service charges which are providing free to the users (incoming calls, incoming SMS, detail bill, cost of sending bills and etc)
How ever they are ready to refund that Rs.1000 if they have any billing issue. If they have the problem (overcharged) from their end, how much they paying for you? How much they paying for your time? How much they paying for the cheating?
This is absolutely a problem of transparency. How can you trust that you will be getting that 1000 minutes free? Can you recheck it with call durations? No you can’t. I think now you can understand the reason behind this. Is this the way of lost recovering ? By Danuka Peiris